Last updated: August 12, 2026

Vivi Montreal ("we," "us," or "our") operates this website (the "Site") and is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains what personal information we collect, why we collect it, and how we use, share, and protect it.

By using this Site, you agree to the terms of this Privacy Policy.

1. Who We Are

Vivi Montreal is operated by [YOUR NAME / LEGAL BUSINESS NAME], located at [BUSINESS ADDRESS].

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: info@vivimontreal.ca

2. Information We Collect

When you visit our Site, browse our products, or make a purchase, we may collect the following personal information:

• Contact information (name, email address, shipping and billing address, phone number)
• Order information (products purchased, order value, payment confirmation)
• Payment information (processed securely through Shopify Payments — we do not store your full card details)
• Account information, if you create one
• Technical information (IP address, browser type, device information, pages visited, time spent on the Site)
• Information you provide when you contact customer support

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including payment, shipping, and delivery
• Communicate with you about your order (confirmations, shipping updates, customer support)
• Send you marketing emails about promotions, new products, and offers, through our email platform Klaviyo — only if you have opted in, and you can unsubscribe at any time
• Show you relevant ads and measure the performance of our advertising through Google Ads
• Improve our Site, products, and customer experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share it only with trusted third parties who help us run our business:

• Shopify — our e-commerce platform, which hosts our Site and processes orders and payments
• Klaviyo — our email marketing platform, used to send order updates and, with your consent, marketing emails
• Google Ads — used for online advertising and remarketing, which may involve sharing limited technical data (such as your IP address or cookie identifiers) to show you relevant ads and measure ad performance

These providers are only permitted to use your information as necessary to provide their services to us.

Some of these providers (including Shopify, Klaviyo, and Google) may store or process data on servers located outside of Canada, including in the United States. Where this happens, your information may be subject to the laws of that jurisdiction.

5. Cookies

Our Site uses cookies and similar tracking technologies to:

• Keep your cart and preferences saved (necessary cookies)
• Understand how visitors use our Site (analytics)
• Show you relevant ads through Google Ads and track ad performance (marketing/advertising cookies)

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the Site functions.

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Withdraw your consent to marketing communications at any time (you can unsubscribe from emails using the link in any Klaviyo email, or by contacting us directly)
• Request that we delete your personal information, subject to any legal or accounting obligations that require us to retain certain records

To exercise any of these rights, please contact us at info@vivimontreal.ca.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal, tax, and accounting requirements.

8. Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@vivimontreal.ca so we can try to resolve the issue directly. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).