Last updated: August 12, 2026

Thank you for shopping with Vivi Montreal! Here's everything you need to know about how we ship your order.

1. Where We Ship

We currently ship to addresses within Canada only.

2. Processing Time

Once your order is placed, please allow 1–3 business days for it to be processed and prepared for shipment. Processing times may be slightly longer during sales, promotions, or holiday periods.

3. Delivery Time

Once your order has shipped, delivery typically takes 7–14 business days, depending on your location. We ship using trusted carriers such as Canada Post, UPS, and Purolator. If your preferred carrier is experiencing high volume or delays, we reserve the right to ship your order using an alternative carrier to ensure timely delivery. You will receive a confirmation email with tracking information as soon as your order ships.

Total time from order to delivery is generally 8–17 business days (processing + delivery combined).

Please note that we are currently unable to guarantee delivery to PO Boxes, as this depends on the carrier used for your order. We recommend using a physical street address at checkout.

4. Shipping Costs

We offer free shipping on all orders within Canada — no minimum order required.

5. Tracking Your Order

Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey to your door.

6. Delays

While we do our best to meet the estimated delivery times above, occasional delays can happen due to weather, customs, carrier issues, or high order volume. If your order is significantly delayed, please contact us at info@vivimontreal.ca and we'll help track it down.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If you notice an error, contact us at info@vivimontreal.ca as soon as possible — we'll do our best to correct it before your order ships.

8. Lost or Stolen Packages

If tracking shows your order as delivered but you haven't received it, please check with neighbours and household members, and check around your property (porches, mailrooms, side doors). If you still can't locate it, contact your local carrier directly, as we are not responsible for packages confirmed as delivered by the carrier. That said, reach out to us at info@vivimontreal.ca and we'll do what we can to help you resolve the issue.

9. Questions

Have a question about your shipment? Reach out to us at info@vivimontreal.ca — we're happy to help.